1. Introduction
1.1 These Terms and Conditions govern your use of the website located at 247direct.com ("the Website") operated by 247 Direct Limited ("we," "our," "us") and also trading as "247 Direct". By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions.
1.2 If you do not agree to these Terms and Conditions, please refrain from using the Website.
2. Intellectual Property Rights
2.1 All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of 247 Direct Limited or its content suppliers and is protected by United Kingdom and international copyright laws.
2.2 You may not reproduce, distribute, or otherwise use any content from the Website without prior written permission from 247 Direct Limited.
3. Use of the Website
3.1 You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the Website by any third party.
3.2 Prohibited conduct includes, but is not limited to, transmitting unlawful, harmful, or offensive content, and engaging in activities that could damage, disable, or impair the Website.
4. Product Information and Availability
4.1 We make every effort to ensure that the information on the Website is accurate and up-to-date. However, sometimes we make mistakes or the product has sold out. We recommend that you call our sales team at 0303 3301 247 to double check stock so you are never disappointed with your purchase. They can check stock accuracy for you.
4.2 All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
5. Orders and Pricing
5.1 All orders placed through the Website are subject to acceptance and availability.
5.2 Prices are listed in GBP (£) and are exclusive of VAT unless stated otherwise.
5.3 We reserve the right to change prices at any time without prior notice.
6. Payment
6.1 Payment for products must be made at the time of order via the payment methods available on the Website.
6.2 By submitting an order, you confirm that the payment information provided is accurate and that you are authorised to use the payment method.
7. Shipping and Delivery
7.1 We aim to deliver orders within the timeframes outlined on product pages and as per the Shipping Policy. However, from time to time mistakes or events happen out with our control so mean that delivery times can be delayed. If you think your delivery should've arrived by now please contact our team at 0303 3301 247 and we will be happy to help. You will find accurate delivery timescales on the product pages but we offer the below delivery timescales across our site:
1.1 These Terms and Conditions govern your use of the website located at 247direct.com ("the Website") operated by 247 Direct Limited ("we," "our," "us") and also trading as "247 Direct". By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions.
1.2 If you do not agree to these Terms and Conditions, please refrain from using the Website.
2. Intellectual Property Rights
2.1 All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of 247 Direct Limited or its content suppliers and is protected by United Kingdom and international copyright laws.
2.2 You may not reproduce, distribute, or otherwise use any content from the Website without prior written permission from 247 Direct Limited.
3. Use of the Website
3.1 You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the Website by any third party.
3.2 Prohibited conduct includes, but is not limited to, transmitting unlawful, harmful, or offensive content, and engaging in activities that could damage, disable, or impair the Website.
4. Product Information and Availability
4.1 We make every effort to ensure that the information on the Website is accurate and up-to-date. However, sometimes we make mistakes or the product has sold out. We recommend that you call our sales team at 0303 3301 247 to double check stock so you are never disappointed with your purchase. They can check stock accuracy for you.
4.2 All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
5. Orders and Pricing
5.1 All orders placed through the Website are subject to acceptance and availability.
5.2 Prices are listed in GBP (£) and are exclusive of VAT unless stated otherwise.
5.3 We reserve the right to change prices at any time without prior notice.
6. Payment
6.1 Payment for products must be made at the time of order via the payment methods available on the Website.
6.2 By submitting an order, you confirm that the payment information provided is accurate and that you are authorised to use the payment method.
7. Shipping and Delivery
7.1 We aim to deliver orders within the timeframes outlined on product pages and as per the Shipping Policy. However, from time to time mistakes or events happen out with our control so mean that delivery times can be delayed. If you think your delivery should've arrived by now please contact our team at 0303 3301 247 and we will be happy to help. You will find accurate delivery timescales on the product pages but we offer the below delivery timescales across our site:
- 1 to 2 Working Days
- 3 to 6 Working Days
- 7 to 15 Working Days
If you require faster delivery on an item, contact our sales team at 0303 3301 247 and we will do our best to meet your needs!
7.2 Shipping costs are outlined in our detailed Shipping Policy.
7.3 We are not liable for any delays caused by third-party carriers or events beyond our control.
8. Returns and Refunds
8.1 Our Returns Policy outlines the procedures and conditions for returning products. Please refer to the Returns Policy for detailed information.
8.2 If you believe you are entitled to a refund, please contact our customer service team at:
Phone: 03033301247
Email: help@247direct.com
9. Liability
9.1 To the maximum extent permitted by law, 247 Direct Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Website or products purchased.
9.2 Nothing in these Terms and Conditions shall limit our liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded by law.
10. Privacy and Data Protection
10.1 We are committed to protecting your personal information and handling it responsibly in accordance with applicable data protection laws. By using our website or purchasing our products, you consent to the collection, use, and disclosure of your information as described in this section.
9.1 To the maximum extent permitted by law, 247 Direct Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Website or products purchased.
9.2 Nothing in these Terms and Conditions shall limit our liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded by law.
10. Privacy and Data Protection
10.1 We are committed to protecting your personal information and handling it responsibly in accordance with applicable data protection laws. By using our website or purchasing our products, you consent to the collection, use, and disclosure of your information as described in this section.
10.2 (Information we collect) We may collect the following types of information when you use our store:
- Personal Information: such as your name, billing and shipping address, email address, phone number, and payment details.
- Order Information: details about products purchased, order history, and transaction identifiers.
- Device Information: including IP address, browser type, cookies, and analytics data related to your interaction with our site.
- Usage Information: pages visited, time spent on the site, and referring links.
We only collect information that is reasonably necessary to operate our business, fulfil your orders, improve our services, and comply with legal requirements.
10.3 (How we use your information) Your information may be used to:
- Process and fulfil orders, payments, and refunds
- Communicate with you regarding your account, orders, or customer support enquiries
- Improve our website, services, and user experience
- Detect and prevent fraud, security issues, or unlawful activities
- Comply with applicable legal, regulatory, or tax obligations
- Provide advertising or marketing communications (where permitted by law)
We never sell your personal information.
10.4 (Shopify data processing disclosure) Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you. Your personal data is stored through Shopify’s secure databases and applications. Shopify may process your information as a data processor on our behalf for:- Payment processing
- Order fulfilment
- Fraud detection
- Store performance analytics
You can review Shopify’s privacy commitments directly through their publicly available policies.
10.4 You can view our full Privacy Policy here which offers a more comprehensive outline about how we use your information and your rights as well.
11. Amendments11.1 We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
11.2 Any changes will be posted on this page with an updated revision date.
12. Governing Law
12.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
12.2 Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Customer Support:
Business Address: 247 Direct Limited, North Coullie Steading, Udny Green, Aberdeenshire, AB41 6ST, United Kingdom
Phone: 0303 3301 247
Email: help@247direct.com