At 247 Direct Limited, we are committed to delivering exceptional products and service. However, we understand that occasionally things may not go as expected. When that happens, we want to make it right — quickly, fairly, and transparently.
Step 1: Contact Us
If you are dissatisfied with any aspect of our service or a product you’ve received, please get in touch with our customer service team as soon as possible. You can contact us via:
Email: help@247direct.com
Phone: 0303 3301 247
Postal Address: 247 Direct Limited, Aquithie Road, Kemnay, AB51 5PD, United Kingdom
To help us resolve your complaint promptly, please include:
✅ Your order number or invoice reference
✅ A clear description of the issue
✅ Any relevant photos or documentation
Step 2: Investigation
Once we receive your complaint, we will:
✅ Acknowledge your complaint within 2 working days
✅ Investigate the matter thoroughly, which may include contacting you for more
information
✅ Provide a full response or resolution within 5–10 working days
If more time is needed, we will keep you informed and provide regular updates on the progress of your complaint.
Step 3: Resolution
We will always aim to resolve your complaint in a fair and reasonable manner. Depending on the nature of the issue, this may include:
✅ A replacement or repair
✅ A refund or partial refund
✅ An apology and explanation
✅ Steps taken to prevent similar issues in the future
Step 4: Escalation
If you are not satisfied with the outcome of your complaint, you may request that it be reviewed by a senior member of our management team. Please reply to your complaint thread with “Request for escalation” and we will ensure it is handled accordingly.
Your Feedback Matters
Every complaint is an opportunity to improve. We value your feedback and use it to enhance our service, train our team, and improve our product offering.
Thank you for giving us the opportunity to put things right.
Step 1: Contact Us
If you are dissatisfied with any aspect of our service or a product you’ve received, please get in touch with our customer service team as soon as possible. You can contact us via:
Email: help@247direct.com
Phone: 0303 3301 247
Postal Address: 247 Direct Limited, Aquithie Road, Kemnay, AB51 5PD, United Kingdom
To help us resolve your complaint promptly, please include:
✅ Your order number or invoice reference
✅ A clear description of the issue
✅ Any relevant photos or documentation
Step 2: Investigation
Once we receive your complaint, we will:
✅ Acknowledge your complaint within 2 working days
✅ Investigate the matter thoroughly, which may include contacting you for more
information
✅ Provide a full response or resolution within 5–10 working days
If more time is needed, we will keep you informed and provide regular updates on the progress of your complaint.
Step 3: Resolution
We will always aim to resolve your complaint in a fair and reasonable manner. Depending on the nature of the issue, this may include:
✅ A replacement or repair
✅ A refund or partial refund
✅ An apology and explanation
✅ Steps taken to prevent similar issues in the future
Step 4: Escalation
If you are not satisfied with the outcome of your complaint, you may request that it be reviewed by a senior member of our management team. Please reply to your complaint thread with “Request for escalation” and we will ensure it is handled accordingly.
Your Feedback Matters
Every complaint is an opportunity to improve. We value your feedback and use it to enhance our service, train our team, and improve our product offering.
Thank you for giving us the opportunity to put things right.